Computer Telephony Integration Solutions
Telephony Software and CTI Software Solutions
CTI (Computer telephony integration) is a modern technology that controls transactions on a phone system that are integrated with a computer. The expansion of contact channels from voice now includes email, web, and fax - thus the definition of computer telephony has expanded to include all customer contact channels (voice, email, web, fax, etc.) with computer systems.
Database Systems Corp. (DSC) is a leading provider of computer telephony solutions including telephony software and CTI phone systems. Besides offering telephony software and phone systems, DSC offers outsourcing call center services that employ the latest CTI technology.
DSC maintains two distinct computer phone systems - the digital (PACER) and analog (WIZARD) phone systems. Data collected by our ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications through our computer telephony software. Our predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.
CTI Computer Telephony Products and Services
DSC provides telephony products and services for businesses and call centers alike with a wide range of products and outsourcing services. The following are just a few of these products:
Contact DSC to learn more about our computer telephony applications, products, services or technology.
Computer Telephony Technology Providers
- Computer Telephony
Call Center Tech provides product and service information about the latest call center technology. Call Center Tech provides computer telephony integration solutions telephony phone systems and services as well as softphone software.
- CTI Software
Database Systems Corp develops call center products including computer telephony software and phone systems. These Dialogic CTI based phone systems include automatic call distribution (ACD) phone software as well as our award winning IVR software. Systems support both analog and digital phone lines.
Call Us Today
Contact DSC to learn more about our computer telephony software products and services.