Interactive Voice Response Directory
IVR Software and IVR Services
In computer telephony, interactive voice response (IVR) is a computerized system that allows a person, typically a telephone caller, to select an option from a voice menu and otherwise interface with a computer system.
Generally an IVR system plays a pre-recorded voice prompt to which the individual presses a number on a telephone keypad to select the option, or speaks simple answers such as "yes", "no", or numbers in response to the voice prompts.
Database Systems Corp. (DSC) is a leading provider of computer telephony integration products including interactive voice response (IVR) systems and software.
IVR programs are used in conjunction with assistive living technology products developed by DSC. IVR solutions are incorporated in products such as CARE, which helps seniors respond to Telephone Reassurance calls.
DSC also provides complete IVR programming services and ivr applications development. From simple to complex phone applications, DSC personnel can design, develop, test and implement your phone campaign quickly and have your phone program in place with a minimal amount of time.
Contact DSC to learn more about our IVR applications or technology.
Other IVR Definitions
Here are other terms that are close in meaning to interactive voice response.
Interactive Voice Response Applications
The following are examples of interactive voice response applications used in commercial and public service environments.
- Customer Service
- Customer Satisfaction Surveys
- Employee Benefit Surveys
- Credit Card Processing
- Human Resources
- Order Status
- B2B Services
- Market Research Surveys
- Literature Fulfillment
- Order Entry
- Political Calls
- Store Locators
- Clinical Surveys
- Contests and Opinion Polls
- Employee Testing and Evaluation
- Lead Generation
- Account Status
EasyIVR provides complete online IVR outsourcing services that lets you manage your own phone campaigns from the internet or using our 800 phone number. Campaigns can be developed quickly using our IVR software development toolkit or our experienced staff can develop phone applications quickly and economically.
- IVR Solutions
Database Systems Corp develops call center products including interactive voice response systems. These Dialogic IVR based phone systems include automatic call distribution (ACD) as well as our award winning IVR software. Systems support both analog and digital phone lines.
Call Us Today
Contact DSC to learn more about our interactive voice response (IVR) systems and services.