Interactive Voice Response Directory
IVR Phone Systems
In computer telephony, an interactive voice response system (IVRS) is a computerized system that allows a person, typically a telephone caller, to select an option from a voice menu and otherwise interface with a computer system.
Generally an IVR system plays a pre-recorded voice prompt to which the individual presses a number on a telephone keypad to select the option, or speaks simple answers such as "yes", "no", or numbers in response to the voice prompts.
Database Systems Corp. (DSC) is an established IVR vendor and a leading provider of computer telephony integration products including interactive voice response (IVR) systems and IVR applications software.
DSC also provides complete IVR programming services and ivr applications development. From simple to complex phone applications, DSC personnel can design, develop, test and implement your phone campaign quickly and have your phone program in place with a minimal amount of time.
Contact DSC to learn more about our IVR systems or technology.
Interactive Voice Response Applications
The following are examples of interactive voice response applications used in commercial and public service environments.
- Customer Service
- Customer Satisfaction Surveys
- Employee Benefit Surveys
- Credit Card Processing
- Human Resources
- Order Status
- B2B Services
- Market Research Surveys
- Literature Fulfillment
- Order Entry
- Political Calls
- Store Locators
- Clinical Surveys
- Contests and Opinion Polls
- Employee Testing and Evaluation
- Lead Generation
- Account Status
Other IVR Definitions
Here are other terms that are close in meaning to interactive voice response.
- ARU - Automated Response Unit or Automatic Response Unit
- AVR - Automated Voice Response or Automatic Voice Response
- TUI - Telephone User Interface
- VRU - Voice Response Unit
- VUI - Voice User Interface
- IVR Software
Call Center Tech provides product and service information about the latest call center technology from Database Systems Corp. DSC provides complete call center solutions including interactive voice response IVR equipment and services as well as automated call answering services.
- IVR Systems
EasyIVR provides complete online IVR outsourcing services that lets you manage your own phone campaigns from the internet or using our 800 phone number. Campaigns can be developed quickly using our IVR software development toolkit or our experienced staff can develop phone applications quickly and economically.
- IVR System Solutions
Database Systems Corp develops call center products including interactive voice response systems. These Intel processors and Dialogic IVR based phone systems include automatic call distribution (ACD) as well as our award winning IVR software. DSC Windows IVR Systems support both analog and digital phone lines.
Call Us Today
Contact DSC to learn more about our IVR systems and applications software.