Outsourced IVR Services
Interactive Voice Response Outsourcing
IVR Outsourcing Services
Database Systems Corp. (DSC) has been developing computer related technology products since 1978. DSC is a leader in providing computer telephony integration (CTI) products including IVR software and IVR software.
Interactive voice response (IVR) is a telephony system that allows a person, typically a telephone caller, to select an option from a voice menu and otherwise interface with a computer system.
Generally an IVR application plays a pre-recorded voice prompt to which the individual presses a number on a telephone keypad to select the option, or speaks simple answers such as "yes", "no", or numbers in response to the voice prompts.
DSC also provides complete IVR programming services and IVR applications development. From simple to complex phone applications, DSC personnel can design, develop, test and implement your phone campaign quickly and have your toll free answering service in place with a minimal amount of time.
Hosted Interactive Voice Response Applications
The following are examples of IVR service applications (hosted IVR) used in public and government service environments.
- Human Resources
- Customer Service
- Customer Satisfaction Surveys
- Order Status
- B2B Services
- Employee Benefit Surveys
- Credit Card Processing
- Market Research Surveys
- Literature Fulfillment
- Order Entry
- Political Calls
- Store Locators
- Clinical Surveys
- Contests and Opinion Polls
- Employee Testing and Evaluation
- Lead Generation
- Account Status
IVR Hosting Providers
- IVR Services
EasyIVR provides complete online IVR hosting services that lets you manage your own phone campaigns from the internet. Hosted IVR applications can be developed quickly using our IVR software development toolkit or our experienced staff can develop phone applications quickly and economically.
- Outsourced IVR
Using IVR technology developed by our experienced engineering staff, we are ideally positioned to provide comprehensive and affordable IVR phone applications to virtually any size company or organization. Our hosted IVR call center processes incoming calls using our "Smart" interactive voice response software that answers calls without an operator.
- IVR Outsourcing
DSC employs an experienced IVR Programming and development staff that can deliver comprehensive 800 phone answering services quickly and efficiently. Now you can provide timely and accurate information to your callers at the touch of a phone keypad, 24 hours a day.
From external database access to web integration including XML messaging, DSC can develop your information applications in a short period of time. For a complete listing of some of the IVR applications that DSC has hosted on our IVR system, please visit our phone applications webpage.
Call Us Today
Contact DSC to learn more about DSC outsourced IVR services and phone systems.