Interactive Voice Response Solutions Directory
IVR Solutions Providers
In computer telephony, interactive voice response (IVR) is a computerized system that allows a person, typically a telephone caller, to select an option from a voice menu and otherwise interface with a computer system.
Business IVR systems and toll free answering systems (generally 800 numbers and their equivalent) are very popular for service and sales organizations, allowing customers and prospects to call your organization anywhere in the country. Our IVR solutions add another dimension to our call center phone system solutions.
Our IVR solution is an automatic toll free phone answering system. It collects useful information from a caller before the call is transferred to an agent. The IVR system could fulfill the callerís request without a transfer. IVR solution give your organization a 24 by 7 capability, providing around-the-clock information to your callers.
Contact DSC to define IVR solutions and IVR outsourcing services.
IVR Application Solutions
The following are examples of interactive voice response solutions used in commercial and public service environments.
- Human Resources
- Order Status
- B2B Services
- Customer Service
- Customer Satisfaction Surveys
- Employee Benefit Surveys
- Credit Card Processing
- Market Research Surveys
- Literature Fulfillment
- Clinical Surveys
- Contests and Opinion Polls
- Employee Testing and Evaluation
- Lead Generation
- Order Entry
- Political Calls
- Store Locators
- Account Status
IVR Solutions Companies
- IVR Solution
Database Systems Corp provides call center products including interactive voice response solutions and IVR hosting services. These Intel / Dialogic based phone systems include automatic call distribution (ACD) as well as our award winning IVR software. Systems support both analog and digital phone lines.
- IVR Surveys
IVR surveys can be designed and developed using our comprehensive phone survey software and phone systems. Phone surveys can be initiated using outbound calling campaigns or can respond to survey respondents who call a designated 800 phone number. Survey responses can be touchphone key entries or recorded voice responses. IVR reports and statistics available online.
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Contact DSC to learn more about our IVR solutions and IVR outsourcing services.