Call Routing Systems
Automatic Call Distribution Directory
Call Routing Software and Systems
Database Systems Corp. (DSC) is a leading provider of call center phone systems including inbound call routing software and interactive voice response (IVR) solutions.
Call routing is a key component of any inbound call center operation. A call routing auto attendant with IVR (Interactive Voice Response) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and routes calls to either inhouse service agents or transfers the caller to an outside extension.
Our PACER and WIZARD phone systems include a stand-alone Automatic Call Distribution (ACD) feature that automatically routes incoming calls to the next available phone agent. This feature can be augmented with our IVR sofware that can use
skills based routing to distribute calls based upon virtually any set of rules that your organization requires.
Contact DSC to learn more about our call routing software, systems, applications or technology.
Call Routing To Remote Agents
An important benefit of today's telecommunication advancement is the ability for some or all of your employees to work from home. Technology from DSC has enabled this through its family of telecom products that facilitate and promote this capability.
Our call routing systems, combined with our call center phone systems, fully support work from home employees. Your workforce can now be significantly expanded with the addition of work at home employees. The economic savings and environmental advantages are significant.
To obtain additional information about our remote agent capability, contact us today.
Call Routing Technology Providers
- ACD Software
EasyIVR provides complete ACD software and phone systems that let you manage your own phone campaigns from the internet or using our 800 phone number. Campaigns can be developed quickly using our IVR software development toolkit or our experienced staff can develop phone applications quickly and economically.
- Call Routing
Database Systems Corp develops call center products including call routing and auto attendant phone systems. These Intel / Dialogic based phone systems include automatic call distribution (ACD) as well as our award winning IVR software. Systems support both analog and digital phone lines.
Call Us Today
Contact DSC to learn more about our call routing software and services.