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call centers

Call Center Software
Call Center Applications

Call Center Software Companies

call center applications Call centers are centralized offices used for the purpose of sending and receiving a large volume of telephone calls. As such, call centers require specialized software for processing phone calls as well as tracking customer information. Call center agents may be located at this center or may be distributed throughout multiple locations and even work from home. Thus call center software requires flexibility and wide breadth of functionality.

Call center software must be designed to process large volumes of inbound phone calls and must be capable of making outbound phone calls to customers, prospects, or members of discreet groups that are maintained on calling lists. In addition to processing phone calls, call center software must be able to process letters, faxes, and e-mails as well as track customer contact information.

Beginning in 1978, Database Systems Corp. (DSC) has specialized in the development of computer related software. DSC has developed call center solutions and products including call center phone systems, computer telephony software systems and customer relationship management software. The primary call center products developed and marketed by DSC are IVR and voice broadcasting systems and software.

Contact DSC to learn more about our call center technology and applications.

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Contact DSC to learn more about our call center application software and call center development tools.